Orders and Returns Policies
Ordering / Shipping
What is your Company's Shipping & Handling Policy?
Packages are shipped Monday through Friday. Orders are processed in 1-2 business days. Please allow up to 5-7 business days for FedEx ground shipping to deliver to your door.
We ship only to the continental US plus Alaska and Hawaii.
NOTE: We cannot ship any product to APO/FPO/DPO addresses.
What is your return policy?
To begin the return process, Please email us at customerservice@ShopLitens.com to obtain a return authorization number. Your return authorization number is valid for a period of 30 days from the date you received your order. Any returns without a valid return authorization number will be refused. Please write the return authorization number below our return address on the outside of the box.
Of course, all products must be returned in new, unused condition in their original box. Shipping must be prepaid by the customer on all returns. Refund will be given on merchandise returned, less shipping & packaging. We do not accept C.O.D. returns.
Return Policy for Holiday PurchasesIn the case of items purchased as gifts during the holiday season, we do extend our return policy from the standard 30 days through the end of January. You can purchase at any time before Christmas with the peace of mind that the person for whom you bought will have a stress-free return time frame.
All products must be returned to:
C/O Litens Performance
487 J Street
Perrysburg, OH 43551
(Please reference RMA# on Box or Packing List)